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You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

About Estuary Housing Association, our values, principles, priorities and strategies. How to report a repair and what an emergency repair is. Ways we keep you safe and what you can do, too. Financial help and advice

News

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At Estuary we believe that everyone deserves a safe and secure home in a community they can be proud of. We're committed to creating an inclusive environment where everyone feels respected and empowe.

Posted on 8 Aug 2024 at 07:45 AM

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We're pleased to say our Our Annual Complaints Performance and Service Improvement Report is available now. The report lays out our aims and focus for the year and how we expect to i.

Posted on 24 Jun 2024 at 01:30 PM

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Home Contents Insurance Why do I need it? If you are a tenant who rents, it is unlikely your landlord will cover your contents as part of the tenancy agreement. It’s a good idea to conside.

Posted on 20 Jun 2024 at 09:19 AM

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We know it’s not always convenient to make a phone call to report a repair, so we’ve been working with Axis to make this easier for you. Our brand new Chatbot will be available in Your Onl.

Posted on 16 May 2024 at 09:45 AM

Catch up on all the latest goings on

Events

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29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please .

Posted on 19 Jun 2024 at 09:50 AM

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Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day.

Posted on 19 Jun 2024 at 11:49 AM

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Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen.

Posted on 19 Jun 2024 at 11:54 AM

Catch up on all the latest events

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.